BART no longer selling paper tickets

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Richmond BART Station

Paper tickets are a thing of the past at BART, which has transitioned all stations to offer only Clipper sales.

The transition from paper tickets began in August and September last year at two stations in downtown San Francisco, one in Berkeley and another in Oakland.

“The conversion was accelerated during the pandemic with one or more stations transitioned each week throughout 2020,” according to BART, with the Richmond Station converting the week of Oct. 19, and El Cerrito del Norte Station the week of Oct. 6.

Systemwide conversion was fully completed the week of Dec. 7.

“This effort is part of BART’s 15-Step Plan to welcome riders back to a more contactless experience in the era of COVID-19,” according to the transit agency.

While paper tickets will no longer be available for purchase at stations, riders are still able to use them to enter or exit through fare gates.  Riders are also able to add enough fare to a paper ticket to exit the station using add fare machines located inside the paid area.

Want to refund your paper ticket? That’s possible for tickets with a remaining value greater than $1. Simply bring it to a station agent for processing, or mail a refund request to Refunds, BART Treasury Department, P.O. Box 12688, Oakland, CA 94604-2688. For more information, call BART Treasury at (510) 464-6841.

See answers to some of the frequently asked questions (FAQ) and the transition to Clipper-only sales here.

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