Contra Costa Library launching ‘Front Door Service’

San Pablo Library seminar aims to curtail increase in scams on seniors
The San Pablo Library is located at 13751 San Pablo Ave. (Photo by Zach Chouteau)

By Kathy Chouteau

Contra Costa County Library will launch a new “Front Door Service” Monday, June 15, in a move that will enable patrons to pick-up books, DVDs and audiobooks placed on hold through its website.  

The service will be available during regular hours at 23 library locations, all of which are closed on Sundays. Check out the list of locations and hours here.

Per a statement from Contra Costa Library, “patrons with holds on the shelf from early March, before the Health Order began, will have the opportunity to make appointments first. This is necessary to clear the thousands of holds currently on library shelves and make room for new holds.”

Patrons with existing holds will be contacted by the library about how to make an appointment to pick up their materials.  Per Contra Costa County Library, appointments are encouraged, but not required, although those without a designated time may have to await service.

Contra Costa Library also announced that patrons will be able to place new holds starting Thurs., June 18; at that time, appointments will be available for patrons wanting to pick up materials. Again, patrons will be notified when their holds are ready for pick-up.

Patrons are also advised to wear masks and observe social distancing protocols when picking up their materials from the closest library.

“We are eager to reconnect with library users and take this important step toward reopening,” said County Librarian Melinda Cervantes. “Staff are taking every precaution to provide visitors with a safe, library experience.”

For more details about using Contra Costa Library’s Front Door Service, click here.  For questions about library services, contact staff via chat, Monday through Friday from 10 a.m. to 5 p.m. or text questions to 925-290-7627.