Contra Costa call center helps businesses navigate COVID-19 fallout

Contra Costa call center helps businesses navigate COVID-19 fallout
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By Kathy Chouteau

Contra Costa County’s Workforce Development Board (WDB) has launched a new call center to serve local businesses. The news comes amid U.S. Department of Labor reports this week of COVID-19 related job losses topping 26 million.

Starting Thursday, April 23, from 8:30 a.m. to 5 p.m. Monday through Friday, the WDB COVID-19 Call Center will offer information and resources to help businesses navigate the current economic windstorm, per a statement by the WDB and Board of Supervisors.

By contacting the WDB COVID-19 Call Center 833-320-1919, businesses can access the vast resource pool of the WDB’s staff, who have extensive, relevant experience pertaining to layoffs, insurance, federal small business loans, payroll subsidies and more.

“As part of our #BounceBackContraCosta campaign, WDB’s staff is prepared to provide helpful information and resources to assist callers in accessing various federal, state and local programs that are available during this time,” said Executive Director Donna Van Wert.

“We recognize our local business owners and their employees are dealing with critical concerns, and may want extra support as they work through this unprecedented economic predicament.”

The WDB call center team can also assist with tapping into programs to reduce utility costs, access online career training, payroll protection and other business services, per the statement.

The call center has been established with the support of the county’s Economic Development arm of the Department of Conservation and Development (DCD) and Employment and Human Services Department (EHSD).

Learn more about the WDB and its resources here.