PG&E suspends disconnecting service for nonpayment due to COVID-19

PG&E to remove 1.6 miles of line in Hercules to boost wildfire safety
Photo credit: PG&E

Pacific Gas and Electric Company (PG&E) announced Thursday it has implemented a moratorium on service disconnections for non-payment, effective immediately, due to concerns surrounding the coronavirus.

“This suspension will apply to both residential and commercial customers and will remain in effect until further notice,” according to PG&E.

PG&E will also offer its “most flexible pay plans to customers who indicate either an impact or hardship as a result of COVID-19.” 

Customers who visit local offices to pay bills and are sick or experiencing symptoms are asked to use other payment options such as online or by phone at 1-877-704-8470.