Starting today, BART riders have an additional option to report biohazards on trains using their phone or mobile website, m.bart.gov.
“Riders can open a browser on their phone, go to m.bart.gov, and listed on the main menu will be an option to report a biohazard,” BART spokeswoman Alicia Trost said. “The report will initiate an email and text to BART employees assigned to address the problem.”
The new step is one of several the transit agency is taking due to complaints about train cleanliness, including media reports about a woman who says she was pricked by a needle while seated on a train from Dublin to San Francisco.
BART is “impacted by the nation’s opioid and intravenous drug addiction crisis,” Trost said, leading to a greater focus on train cleanliness, particularly in downtown San Francisco stations.
BART has also deployed a team of rapid response train cleaners. They have been positioned at the MacArthur and Lake Merritt Station platforms, where they can quickly intercept a train and clean messes from cars as reports come in, according to the transit agency. BART is working to increase the current 14 rapid response train cleaners to 19.
Also, car cleaners will continue to inspect and clean train cars at the end of line.