In its recent review of Botto Bistro, the Italian restaurant in Richmond with wonderfully snarky owners, Radio Free Richmond tipped us off to a refreshing strategy aimed at battling negative, and often unwarranted, Yelp reviews.
Botto Bistro’s owners have thumbed their noses at Yelp by encouraging its customers to write negative reviews. Take a look at the Yelp page dedicated to the restaurant at 2171 Meeker Ave. It is filled with confusing one-star reviews, making it quite difficult for potential patrons to know whether any negative review is honest. The strategy is quite brilliant. For example:
“I mean it tastes nothing like Domino’s or Little Ceaser’s,” the reviewer said. “True Italian food comes from great American food establishments like Olive Garden.”
One reviewer alleged he lost his girlfriend to a Botto Bistro manager. The food is so good, however, that the dejected diner said he gets the special and sits in a dark corner to cry and eat. Here’s the full review:
Here’s an example:
“While their website and restaurant are full of such snark, the owners approach their food with a determined seriousness,” the reviewer wrote, adding later, “The food is as good as the service is mean at Botto Bistro, and it doesn’t look like there are any plans to change the recipe.”