In its recent review
of Botto Bistro, the Italian restaurant in Richmond with wonderfully snarky owners, Radio Free Richmond
tipped us off to a refreshing strategy aimed at battling negative, and often unwarranted, Yelp reviews.
Botto Bistro’s owners have thumbed their noses at Yelp by encouraging
its customers to write negative reviews. Take a look at the Yelp page dedicated to the restaurant at 2171 Meeker Ave. It is filled with confusing one-star reviews, making it quite difficult for potential patrons to know whether any negative review is honest. The strategy is quite brilliant. For example:
The very next review questioned whether the food was even Italian and wondered if Botto stood for “botched food.”
“I mean it tastes nothing like Domino’s or Little Ceaser’s,” the reviewer said. “True Italian food comes from great American food establishments like Olive Garden.”
One reviewer alleged he lost his girlfriend to a Botto Bistro manager. The food is so good, however, that the dejected diner said he gets the special and sits in a dark corner to cry and eat. Here’s the full review:
But nothing is more snarky and fun than the Botto Bistro website, which includes a hilarious Q&A that is an all-out verbal assault on anyone who would dare ask for ranch sauce for their pizza.
Here’s an example:
And in case you weren’t aware of the restaurant owners’ opinion regarding Yelp, the Q&A covers it:
In the end, we are still left with the question: Is Botto Bistro worth visiting? In its honest account, Radio Free Richmond gave the restaurant a resounding thumbs up.
“While their website and restaurant are full of such snark, the owners approach their food with a determined seriousness,” the reviewer wrote, adding later, “The food is as good as the service is mean at Botto Bistro, and it doesn’t look like there are any plans to change the recipe.”